Refund & Cancellation Policy

Refund & Cancellation Policy – Messaha Platform

Last Updated: 11 April 2026

At Messaha Platform, we aim to provide a fair and transparent cancellation and refund process while maintaining the sustainability of our services, including workspace bookings, memberships, and programs.

1. Booking Cancellations

• Users may cancel bookings (workspaces, meeting rooms, offices) within the cancellation window specified at the time of booking.
• Cancellations made within the allowed time may be eligible for a full or partial refund.
• Late cancellations may result in partial refund or no refund depending on timing.

2. No-Show Policy

• Failure to attend a confirmed booking ("No-show") will result in forfeiture of the full booking amount.
• Repeated no-shows may lead to account restrictions or suspension.

3. Memberships & Subscriptions

• Membership fees (monthly or annual) are generally non-refundable once the billing cycle has started.
• Users may cancel their subscription at any time, but cancellation will take effect at the end of the current billing period.
• No refunds will be issued for unused time within an active subscription period.

4. Programs & Events

• Refund eligibility for paid programs or events depends on the cancellation timing and specific program terms.
• If a user cancels within the allowed period, they may be eligible for a partial or full refund.
• If the program or event has already started or been attended, it is non-refundable.
• If Messaha cancels a program or event, users will be eligible for a full refund or alternative options.

5. Refund Processing

• Approved refunds will be processed to the original payment method.
• Refunds are typically processed within 7 to 14 business days.

6. Non-Refundable Services

The following are generally non-refundable:

• Completed bookings or used services.
• No-show bookings.
• Active or partially used memberships.
• Programs or events after commencement.

7. Exceptional Cases

• Refund requests outside the standard policy may be reviewed on a case-by-case basis at Messaha’s discretion.

By using the Platform, you agree to this Refund & Cancellation Policy.

Privacy Policy

This Privacy Policy explains the basis on which we collect and process any personal data we collect from you or that you provide to us through your use of Messaha Platform, our websites, and applications (collectively referred to as the "Services").

At Messaha, we recognize the importance of protecting your personal data and are committed to maintaining its confidentiality and using it in accordance with this policy. By using our Services, you agree to the data processing practices described herein.

References to "we", "us", and "our" mean Messaha Platform, and references to "you" and "user" mean any individual using our Services.

First: Data We May Collect About You

We may collect and process the following types of data:

1. Account and Registration Data
Name, email address, phone number, password, and any other basic identification information you provide when creating your account.

2. Usage and Interaction Data
Information you provide when filling forms, booking spaces, subscribing to memberships, or registering for programs and events.
Any feedback, inquiries, or correspondence you send to us.

3. Technical Data
Internet Protocol (IP) address, browser type, operating system, and general usage data of the website or application.
Use of cookies or similar technologies to enhance your experience.

4. Payment Data (if applicable)
Certain payment information may be collected through third-party payment service providers, without storing full card details on our systems, in accordance with applicable security standards.

Second: How We Use Your Data

We may use your data for the following purposes:

• To create and manage your account and provide access to Messaha Platform and its Services.
• To deliver the services you request (such as bookings, memberships, programs, or events).
• To communicate with you regarding your bookings, subscriptions, or participation in programs.
• To provide customer support and respond to inquiries.
• To improve our Services and your experience on the Platform, including analytics and internal use.
• To comply with applicable laws and regulations as required.
• To send informational or marketing communications, where consent is required and obtained.

Third: Sharing Your Data with Third Parties

We do not sell your personal data to any third party.

We may share your data only in the following cases:

1. Technical and Operational Service Providers
Such as hosting providers, payment systems, email services, or SMS providers, to the extent necessary to operate the Platform and deliver Services, with obligations to protect your data.

2. Service Delivery
We may share necessary data internally or with relevant service teams to facilitate bookings, memberships, or program participation.

3. Legal Compliance
We may disclose your data if required to do so by law or in response to a request from a competent authority.

Fourth: Data Protection

We take reasonable technical and organizational measures to protect your data from unauthorized access, loss, alteration, or unlawful disclosure.

However, data transmission over the internet cannot be guaranteed to be completely secure, and you are responsible for any data you transmit.

You are also responsible for maintaining the confidentiality of your account credentials and not sharing them with others.

Fifth: Data Retention

We retain your personal data for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable laws.

Sixth: Your Rights

Subject to applicable laws, you may have rights regarding your personal data, including:

• Request access to your data.
• Request correction of inaccurate data.
• Request deletion of data where legally permitted.

You may contact us at:
This email address is being protected from spambots. You need JavaScript enabled to view it.

to exercise your rights or inquire about this Privacy Policy.

Seventh: Changes to This Privacy Policy

We may update this policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. Your continued use of the Platform after such changes constitutes your acceptance of the updated policy.

Last Updated: 11 April 2026

1. General Policy
Messaha provides services, not physical goods. Once a service has started, it is considered non-refundable unless stated otherwise.

2. Service Cancellation
If you wish to cancel before work begins, a full refund will be issued. After work has started, refund requests will be reviewed on a case-by-case basis, with deductions for the cost of work already completed.

3. Non-Refundable Services
Government fees, third-party costs, and document processing fees are non-refundable.

4. Office and Shared Spaces
Payments for booking offices or shared spaces are refundable only if canceled at least 14 days before the start date. No refunds will be issued for late cancellations.

5. How to Request a Refund
To request a refund, please contact our support team at [This email address is being protected from spambots. You need JavaScript enabled to view it.] and include your booking or order details.

6. Processing Time
Approved refunds will be processed within 14 business days and returned to the original payment method.

1. Introduction
Messaha respects your privacy and is committed to protecting the personal information you share with us. This policy explains how we collect, use, and protect your information when you use our services.

2. Information We Collect
We may collect personal details such as your name, email, phone number, business details, and payment information when you inquire about or purchase our services. We also collect non-personal data, such as browser type and device information, to improve the performance of our website.

3. How We Use Your Information
Your information is used to:

• Provide our services, including company formation in Saudi Arabia and office space solutions.

• Communicate with you regarding services, updates, and promotional offers.

• Process payments and maintain records.

4. Data Security
We use secure servers and encryption to protect your information. Access to your personal data is restricted to authorized staff only.

5. Information Sharing
We do not sell your personal data. We may share information only with trusted partners when necessary to provide our services or to comply with legal requirements.

6. Your Rights
You may request access to, update, or delete your personal data by contacting us at: [This email address is being protected from spambots. You need JavaScript enabled to view it.]